FAQ

No. Legend turns your conversations into text. Audio is used only to create the transcript and is not kept in your account to play back. Audio metadata is deleted after processing, usually within 2 hours and never later than 30 days.

All transcripts and processed data are encrypted in transit and at rest. You can also sign in with Apple using private relay so your account cannot be tied to your personal email. We never sell your data or use it for ads.

Requests are sent from Legend's servers under Legend's account without your name, email, or account ID. Our AI providers, including OpenAI, Anthropic, Google, Microsoft, ElevenLabs, xAI, Meta, AssemblyAI, Deepgram, Soniox, Hume AI, pyannoteAI, and Picovoice, operate under zero-day retention and never train models on your data.

You can delete any conversation or clear your entire history in the app at any time. If you close your account, all stored data is permanently deleted within 30 days. Privacy inquiries can be sent to privacy@legendmemory.ai.

You can cancel your order anytime before it ships for a full refund, or return your Legend One within 30 days of delivery for a full refund if you change your mind.

The pendant must be in good condition in its original packaging with all included accessories. For change-of-mind returns, the buyer covers return shipping. If a unit arrives faulty or damaged, Legend provides a prepaid return label.

Email support@legendmemory.ai with your order number. Refunds are issued to your original payment method within 10 business days of receiving the return.

Every Legend One includes a 1-year warranty from delivery in the US and worldwide, and a 2-year warranty in Australia, for as long as your membership is active. It covers manufacturing defects and hardware failures under normal use, with free return and replacement shipping.

Water damage or submersion, since the pendant is splash-resistant rather than waterproof, as well as accidental damage, misuse, unauthorized modification, or loss and theft.

To reset your pendant, hold the power button for 31 seconds and charge via USB-C for 2 hours. If you still need help, email support@legendmemory.ai with your order number.